q58 Privacy Policy

This Privacy Policy is issued by q58, the operator of the online gaming platform accessible at q58.im ("q58", "we", "us", or "our"). q58 is the data controller responsible for the personal data of all registered players and website visitors collected through the q58 platform.

q58 operates under international gaming licensing standards and is committed to handling personal data in accordance with applicable data protection principles, including purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability.

This Privacy Policy applies to all personal data collected through q58.im, including data provided during account registration, during gaming activity, during payment transactions, and during interactions with q58's customer support team. By creating or using a q58 account, you consent to the data practices described in this Privacy Policy.

q58 collects the following categories of personal data from players and website visitors. All data collection is limited to what is necessary for the purposes described in this Privacy Policy.

q58 collects personal data through the following channels and mechanisms:

3.1 Direct Collection

• During account registration — when you provide your name, contact details, and date of birth to create a q58 account.
• During KYC verification — when you submit identity documents to verify your age and identity before withdrawals are processed.
• During deposit and withdrawal transactions — when you provide payment method details to fund or withdraw from your q58 account.
• During interactions with q58 customer support — including live chat conversations, email correspondence, and support ticket submissions.
• When you update your account settings, set responsible gaming limits, or submit feedback through the q58 platform.

3.2 Automated Collection

• Through cookies, pixel tags, and similar tracking technologies placed on your device when you access q58.im (see Section 7).
• Through server logs that automatically record technical data including IP addresses, device identifiers, and session timestamps.
• Through gaming activity logs that record all bets, game sessions, and platform interactions associated with your account.
• Through fraud detection and security monitoring systems that analyse access patterns and transaction behaviours.

3.3 Third-Party Sources

• From KYC verification service providers that assist in validating identity documents against official databases.
• From payment processing partners (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank) confirming transaction status and payer identity.
• From fraud prevention and anti-money laundering screening services where required by q58's compliance obligations.

q58 processes your personal data on the following legal grounds, depending on the category of data and the specific processing activity:

• Contractual Necessity: Processing your Identity Data, Contact Data, Account Data, and Financial Data is necessary for q58 to perform its obligations under the Terms & Conditions you accept when creating an account — including operating your account, processing deposits and withdrawals, and providing gaming services.
• Legal Obligation: Processing your Identity Data for KYC purposes and your Financial Data for anti-money laundering (AML) and counter-terrorist financing (CTF) compliance is required by applicable international gaming licensing standards and financial crime prevention obligations.
• Legitimate Interests: Processing Technical Data and Gaming Activity Data for fraud detection, platform security, responsible gaming monitoring, and platform performance optimisation serves q58's legitimate interests in maintaining a safe and fair gaming environment for all players.
• Consent: Where q58 sends you marketing communications about promotions, bonuses, or new features, this is done on the basis of your consent, which you may withdraw at any time by contacting q58 support or updating your account communication preferences.

q58 uses the personal data it collects for the following specific purposes. No personal data is used for any purpose not listed below without your prior consent:

• Account Management: Creating, maintaining, and securing your q58 account; processing login requests; managing account settings and preferences.
• Identity Verification (KYC): Verifying your age and identity before processing withdrawals, as required by q58's licensing obligations.
• Payment Processing: Processing deposits from and withdrawals to your JazzCash, EasyPaisa, or bank accounts in PKR; reconciling transaction records.
• Gaming Services: Enabling cricket betting, live casino, and slot games; settling bets; crediting winnings to your account balance.
• Fraud Prevention and Security: Detecting unauthorised account access, suspicious transaction patterns, multi-accounting, and other fraudulent or prohibited activities.
• Responsible Gaming: Monitoring gaming patterns for indicators of problem gambling; implementing deposit limits, loss limits, and self-exclusion tools; fulfilling q58's duty-of-care obligations.
• Regulatory Compliance: Meeting anti-money laundering, counter-terrorist financing, and international gaming licensing reporting obligations.
• Customer Support: Responding to account queries, payment disputes, technical issues, and responsible gaming requests.
• Platform Improvement: Analysing anonymised and aggregated platform usage data to improve performance, fix bugs, and develop new features.
• Marketing Communications: Sending you information about q58 promotions, bonuses, and new games — only where you have consented to receive such communications.

q58 does not sell, rent, or trade your personal data to any third party for their own commercial or marketing purposes. Personal data is shared with third parties only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose:

6.1 Service Providers

q58 engages trusted third-party service providers to assist with specific operational functions, including payment processing (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, USDT processors), identity verification (KYC providers), fraud detection, data hosting, and customer support infrastructure. These service providers act on q58's instructions only and are contractually prohibited from using player data for any purpose beyond the specific service they provide to q58.

6.2 Legal and Regulatory Disclosure

q58 may disclose personal data to competent authorities, regulators, law enforcement agencies, or courts where required to do so by applicable law, court order, or regulatory direction. Such disclosures will be limited to the minimum data required to comply with the legal obligation in question.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a material portion of q58's business assets, player data may be transferred to the acquiring entity as part of the transaction. q58 will notify affected players of any such transfer and the privacy practices of the new operator prior to the transfer taking effect.

q58 uses cookies and similar tracking technologies on the q58.im platform to enable essential functionality, improve platform performance, and — where you have consented — to personalise your experience.

You may control non-essential cookies through your browser settings. Disabling strictly necessary cookies will prevent you from logging in to your q58 account. q58 does not use cookies to serve third-party advertising or to track your activity across external websites.

q58 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Account Data and Identity Verification Records: Retained for the duration of your active account and for a minimum of 5 years following permanent account closure, as required by anti-money laundering record-keeping obligations.
• Financial Transaction Records: Retained for a minimum of 5 years following the date of the transaction, in accordance with international gaming licensing and financial crime compliance requirements.
• Gaming Activity Logs: Retained for a minimum of 3 years from the date of each gaming session, to support dispute resolution, responsible gaming monitoring, and regulatory auditing.
• Customer Support Communications: Retained for 2 years from the date of the last communication, to enable quality assurance and dispute resolution.
• Marketing Consent Records: Retained for the duration of your consent and for 12 months following withdrawal of consent, to evidence compliance with consent obligations.
• Technical Logs (IP, Device Data): Retained for a maximum of 12 months from collection, unless a specific security or fraud investigation requires longer retention.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual player.

q58 implements a comprehensive set of technical and organisational security measures to protect player data against unauthorised access, accidental loss, destruction, or disclosure:

• 256-bit SSL/TLS encryption for all data transmitted between player devices and q58 servers.
• Encryption at rest for all databases containing personal data, financial records, and identity documents.
• Strict role-based internal access controls — only authorised q58 personnel with a specific operational need can access player account data.
• Multi-factor authentication requirements for all q58 administrative systems.
• Regular third-party security audits and penetration testing of the q58 platform infrastructure.
• 24/7 security monitoring and automated anomaly detection across all platform systems.
• Segregated storage of player funds — account balances are held in dedicated player funds accounts, separate from q58 operating capital.

In the event of a data security incident that poses a material risk to player privacy, q58 will notify affected players and relevant authorities within the timeframe required by applicable law, along with details of the nature of the incident and the steps being taken to address it.

As a q58 player, you have the following rights with respect to your personal data. To exercise any of these rights, contact q58 support via live chat or at [email protected]:

q58 will respond to all data rights requests within 30 days of receipt. Where a request is particularly complex or numerous requests have been received, q58 may extend this period by a further 30 days, notifying you of the extension within the initial 30-day period.

The q58 platform is strictly intended for users aged 21 and above. q58 does not knowingly collect or process personal data from individuals under the age of 21. q58's registration process includes age verification measures, and withdrawals require completion of KYC identity verification that confirms minimum age compliance.

If q58 becomes aware that it has collected personal data from an individual who is under 21 years of age, it will immediately close the associated account, return any net real-money deposits to the originating payment method, and permanently delete all personal data associated with that account.

q58 operates as an international gaming platform and may transfer certain categories of personal data to service providers located outside Pakistan, including KYC verification providers, fraud detection systems, and data hosting infrastructure.

Where personal data is transferred internationally, q58 ensures that appropriate safeguards are in place to protect that data to a standard equivalent to the protections described in this Privacy Policy. This includes contractual data protection obligations with all third-party service providers who receive player data.

q58 does not transfer financial transaction data (PKR amounts, JazzCash or EasyPaisa account references) beyond what is strictly required by the relevant payment processing partner to complete the transaction in question.

q58 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in its data processing practices, applicable law, or operational circumstances. Where updates are material, q58 will provide reasonable advance notice to players via a notification displayed upon login or by communication to the registered contact details on your account.

The "Last Updated" date at the top of this Privacy Policy will be revised each time an amendment is made. Your continued use of q58 following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not accept the revised Privacy Policy, you should cease using the q58 platform and request account closure.

If you have any questions, concerns, or requests relating to this Privacy Policy or q58's handling of your personal data, please contact q58's data protection team through the following channels:

• Live Chat: Available 24/7 directly from any page on q58.im. This is the fastest channel — average first response time is under 5 minutes. Support is available in both English and Urdu.
• Email: [email protected] — for non-urgent data privacy queries. Please include "Privacy Request" in your subject line. q58 aims to respond within 24 hours on business days.
• Data Rights Requests: To submit a formal data access, rectification, erasure, or portability request, contact q58 support via live chat or email, quoting your registered account username and the specific right you wish to exercise.

q58 is committed to resolving all privacy-related queries and complaints promptly and fairly. If you are not satisfied with q58's handling of your privacy concern, you have the right to escalate your complaint through q58's formal dispute resolution process, as described in the q58 Terms & Conditions.